Information We Collect:
We collect personal identifiable information from Users (name, mailing address, telephone numbers, email addresses, credit card information) to provide you with the Services. This information is voluntarily collected through various order forms, email interactions, Live Chat, telephone, etc.
We also collect other information that may include referral URLs, User’s IP addresses, User’s apply for a website, information about the browsers used by the Users, etc. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer’s hard drive. Cookies help us to identify you as the User. You have the choice to modify your browser and reject the Company’s cookies.
How we use collected information:
We use customer information to notify you of system and service related issues, including system upgrades, scheduled maintenance, network downtime, newly added services or features and any other communication deemed relevant to the continuance of our service. We do not sell or rent our Customer Information.
We share aggregate, non-identifying customer information with partner companies when a customer requests a service or product that uses the services of an outside company (for example- domain names). We only share the part of information that is necessary to employ the service/product requested.
We may collect certain technical and routing information, including traffic patterns, IP addresses, browser types, operating systems and CPU speed. This information is gathered to facilitate the use of our website and to enhance service delivery.
When a customer registers a domain name with us, the domain registration information becomes public record in the universally available Whois database.
As required by law, we will disclose the customer information specifically required naming, contacting or taking legal action against the person causing harm or interfering with the rights or property of 99up Web Hosting, our customers or others and in response to legal court orders, subpoenas, and warrants or as otherwise required for law enforcement purposes.
Partners and Sponsors- Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or other brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account. For example, one of our partners may provide services to you based on links that you access from your control panel.
We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by 99up Web Hosting.
Service Providers- We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, control surveys, or run promotions. Your personal information may be maintained and processed by our third party service providers in some other place or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Online Advertisements- We do not share our Personally Identifiable Customer Information with advertisers. We may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. In some instances, we use this collected information to deliver customized advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., male aged between 25 and 55) and provide us with an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.
Customer Surveys- We may share customer information obtained from customer surveys within 99UP Web Hosting and our corporate family and with trusted third parties to develop or provide products and services that we believe would be of interest to our customers.
Domain Registration- In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, the contact information you provide to register a domain name (“Domain Name Registration Information”) has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS database. At times, customers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from 99UP WEB HOSTING and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, 99UP WEB HOSTING is required to make WHOIS data available to any third party that enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies, such as ours, businesses, and other organizations do not have the ability to opt-out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.
Law Enforcement and Special Cases- We fully cooperate with government and law enforcement officials to enforce and abide by the law. We will disclose any information about users upon a valid request by a government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.
How we protect your Information:
We protect our customer’s information both online and offline. Online, your account information is protected by the leading industry standard method of Secure Socket Layer (SSL) encryption. Furthermore, all credit card information is encoded, and our database servers are protected from hackers as we do not have publicly routable IP. Offline your information is protected in our offices. Our employees are well informed about our privacy practices and access to customer information is restricted. Moreover, we notify our employees of any changes to our Privacy Statement and corresponding requirements.
This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure. We cannot guarantee its absolute security, but implement everything we can to avoid any security attacks.
Prevention loss, misuse or alteration of Users information:
We guarantee that we strictly apply all industry standard security measures to protect your personal information. Such measures include without limitation: data encryption, password protected access to Users’ personal information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by the User through our order forms, login forms etc. There may be security and privacy limitations, which are beyond our control. By choosing to provide personal information to us, we suppose you understand and agree that the security, integrity and privacy of your information cannot be 100% guaranteed.
How to Update Your Information:
All the information related to billing can be easily updated via our customer service control panel. We notify customers of changes to this policy by placing a notice on the Control Panel. We persuade you to contact us at firstname.lastname@example.org with any questions you have regarding the changes or any of our policies.